Project Management: What is Swordfish?
Swordfish is Spencer Technologies' proprietary CRM system
that provides managers responsible for technology rollouts
and systems maintenance with a real-time, interactive, web-based
information and service deployment tool. Developed by Spencer
Technologies, Swordfish is an advanced portal for dynamic
service interaction. It is accessed securely through the Spencer
website and automates business processes with 24/7 availability.
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Client Benefits
- 24/7 access to all project information
- User-friendly, web-based hub for collaboration and communications
- Simple, online process for requesting services and repairs
- Instant access to real-time project updates and reports
- Menu- and forms-based interface facilitates finding and
submitting information
- Extremely time efficient communications
A Typical Swordfish Scenario
A client logs into Swordfish and instantly places an after-hours
service request. The system evaluates Spencer technician skills,
date, time, and response requirements, then selects the best
person or team for the job. Swordfish creates a work schedule
before the start of the next business day. For ongoing rollouts,
Swordfish handles resource scheduling, freeing the Spencer
support team to focus on project planning and quality control.
Each action in a project is updated in the client's account
as it is reported. This broad project visibility "on
the desktop" enables the client managers to make highly
informed decisions and enables Spencer team members to improve
quality, efficiency and increase personal interaction with
clients.
"The Swordfish system enhances the
communication link to clients by adding a service dimension
beyond phone, e-mail and on-site contact. The system offers
our clients an easy-to-use portal that automates the process
of scheduling, executing service requests and overall project
management to a point unparalleled in the industry today."
David Strickler
President and Chief Executive Officer
Spencer Technologies
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