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About Us

Spencer is a global IT solution and service company that has provided reliable onsite and customized programs for over 45 years. Our global headquarters in Medway, MA is supported by our regional offices and technicians around the world, strategically positioned to be onsite wherever you need.

Our Global Solutions

  • Point Of Sale
  • Network Solutions
  • Asset Management
  • Emerging Technologies
  • Audio/Visual

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What We Do

We take care of our clients’ technology — wall-to-wall, 24/7. Our holistic approach of core services allows our clients to confidently deploy the solutions they need to achieve their business roadmap.

Our Timeline

  • 2003: 24/7 Break Fix Service
  • 2005: Stage & Configure
  • 2009: Acquired Mustang Microsystems
  • 2012: Expanded into Mexico
  • 2014: Expanded into Europe
  • 2016: Launched Help Desk
  • 2017: Acquired Certified Retail Solutions
  • 2019: Launched Partner Alliance Program

Quick Facts

  • Founded in 1972
  • Global coverage
  • Privately-held
  • W2 technicians
  • 85,000 sq ft warehouse
  • Designated project teams
  • Customized service programs
  • On-site capabilities with parts in 4 hours or less

Our Core Philosophies

Fix it First

Our first and foremost commitment is to have you up and running so that you can continue with your business as fast as possible.

Integrity

We will be transparent with our process and accountable in the success of your company, as well as ours.

Partnership

This simple phrase is widely overused. However, at Spencer, we strive to become a trusted advisor and strategic partner that can be counted on to deliver each and every time.

Total Satisfaction

Total satisfaction is not a survey or list of numbers to choose from. We believe it is an active and living goal to ensure we are delivering value to our clients.

Absolute Reliability

We work to be nothing less than absolutely reliable. We position our business to bring the same quality of service wherever you’re located, every time you call.

Daily Dispatches: 0
Yearly New Store Openings: 0
Sites Under Maintenance: 0
Accountability
One Team