About Us

Spencer is a global IT solution and service company that has provided reliable onsite and customized programs for over 45 years. Our global headquarters in Medway, MA is supported by our regional offices and technicians around the world, strategically positioned to be onsite wherever you need.

Vision

To be the leading solution provider for Retail Technology.

Mission

To be a company with the ability and boldness to define the industry standards and lead the industry to innovative and exciting places.

Our Global Solutions

  • Point Of Sale
  • Network Solutions
  • Asset Management
  • Emerging Technologies
  • Audio/Visual

What We Do

We take care of our clients’ technology — wall-to-wall, 24/7. Our holistic approach of core services allows our clients to confidently deploy the solutions they need to achieve their business roadmap.

Our Timeline

  • 2003: 24/7 Break Fix Service
  • 2005: Stage & Configure
  • 2009: Acquired Mustang Microsystems
  • 2012: Expanded into Mexico
  • 2014: Expanded into Europe
  • 2016: Launched Help Desk
  • 2017: Acquired Certified Retail Solutions
  • 2019: Launched Partner Alliance Program

Quick Facts

  • Founded in 1972
  • Global coverage
  • Privately-held
  • W2 technicians
  • 85,000 sq ft warehouse
  • Designated project teams
  • Customized service programs
  • On-site capabilities with parts in 4 hours or less

Executive Leadership

  • David Strickler, President & CEO
  • Theresa Borgerson, EVP of Operations
  • Robert Sisko, EVP of Finance
  • Jonathan (JLee) Lee, EVP of Shared Services

Our Core Philosophies

Fix it First

Our first and foremost commitment is to have you up and running so that you can continue with your business as fast as possible.

Integrity

We will be transparent with our process and accountable in the success of your company, as well as ours.

Partnership

This simple phrase is widely overused. However, at Spencer, we strive to become a trusted advisor and strategic partner that can be counted on to deliver each and every time.

Total Satisfaction

Total satisfaction is not a survey or list of numbers to choose from. We believe it is an active and living goal to ensure we are delivering value to our clients.

Total Satisfaction

Total satisfaction is not a survey or list of numbers to choose from. We believe it is an active and living goal to ensure we are delivering value to our clients.