As a result of the e-commerce boom, digital technologies are significantly evolving to meet shifting customer demands and trends. By implementing digital technologies, your business can improve direct-to-consumer deliveries with higher visibility and accuracy. Without technology capable of accurately meeting delivery dates, customers are more likely to leave, as 38% say they’ll never buy from an online seller again following a negative delivery experience. Additionally, customers want higher visibility and cheaper orders, too. About 93% wish to stay informed about the location of their shipments, and 70% cite convenience and free shipping as their top reasons to shop online. Overall, customers want faster, cheaper deliveries that they can track in real-time.

When done with the correct technologies, improved direct-to-customer (DTC) deliveries can boost customer satisfaction and retention. Boosting customer satisfaction and retention starts with DTC, but you have to stay aware and maintain your operation too. To maximize visibility and maintenance, here are some more specific practices that businesses use:

  1. Maintaining connections on routes – Choosing the best delivery routes keeps your business running at top speed but can also have significant impacts on your costs. The best routes can help your business save money on fuel and labor costs and maximize last-mile productivity. Zebra’s Workforce Connect ensures your workers stay connected throughout last-mile deliveries for boosted visibility. Integrating real-time visibility into your fleet helps you to check on your drivers at all times and reduces costs because there is less of a dependence on manual workflows.
  2. Offering a simplified and cost-effective return policy – Efficiently giving your customers the security of an easier and cheaper return policy builds trust and longer customer relationships. When your customers know your return policy is stress-free, this boosts their reassurance and confidence in your brand.
  3. Setting aside time for your workers to monitor delivery plans and schedules – Enhancing order shipments starts with planning and scheduling your deliveries far out in advance. By setting aside time in workflows for your workers to map out delivery plans, deliveries are ensured to more accurately meet dates. This ensures higher customer satisfaction with quick and efficient error management. To expand digitized performance in and out of the fulfillment process, rugged tablets have effectively helped in managing incoming orders and allocating them into correct time slots to reduce delays.

Maintain visibility and optimized deliveries in your DTC shipping with Spencer and Zebra. Contact us today to learn more about digital technology solutions that improve deliveries.