At Spencer Technologies, we know time is of the essence when it comes to offering best-in-class service. Our end-to-end knowledge of market expectations and thorough comprehension of key solutions to real-world problems sets us up to meet the goals and alleviate the pain points for each client. In this blog, we will highlight three ways retailers could elevate their offline shopping experience to create a dynamic atmosphere pleasant enough to compete with the rising convenience of e-commerce.
Whether there are staffing irregularities or an impeding number of customers that influx all at once, enforcing operations with modern systems is the solution every retailer is looking for to stay competitive. That is why it’s of integral importance to consider the three following recommendations for optimal results.
Engage Associates – To properly capture your associates’ confidence and interest, it’s best to give your employees a greater say in their schedules and ensure their preferences and skill sets amount to the work they are being asked to do. Integrating a system that allows workers to communicate without interruption helps promote efficiency and gets questions answered promptly.
Just one solution to engaging associates is through implementing Zebra’s Workforce Connect. This software offers the front line a fully scalable suite of communication tools with many functions: answering customer questions at the push of a button, giving associates the ability to work in multiple roles with preloaded tasks, and protecting your staff with emergency calling and location services.
With our store technology solution, you can focus on providing a better in-store experience by engaging both your target consumer and your employees.
Optimize Inventory – Here at Spencer Technologies, we know how critical it is to have every aspect of your store technology working together harmoniously to have a clearer vision of inventory levels. Improving on-shelf availability and providing an accurate picture of quantity adjusted for location is done to conduct faster cycle counts and it allows for processing in real-time, accounting for cancellations or updated orders immediately.
You may provide the highest level of precision from conception to implementation and the added security of continuing support by providing consumers with the integration of an RFID solution. We set retailers up for success by implementing the appropriate hardware and guaranteeing that every crucial step is overseen by one of our team members. RFID works as a map to track every piece of inventory with little dots to represent assets; you can see everything from a bird’s eye view that goes in and leaves your shop for a stronger grip over your precious inventory.
Be Customer-Centric – Provide your staff with the pertinent knowledge a consumer needs. It’s crucial to question, “Can workers access local products or relevant inventory information quickly?” if they cannot, there is a great chance that a gap will form between the customer and their perception of the store in response to added delays.
Since first impressions are so crucial, employees who are in regular communication are agile and can provide better service to customers.
Moreover, it’s paramount to ensure that there are self-service machines that provide quicker conversions. The efficiency of a self-checkout digitized system has an extensive impact on decreasing checkout lines and avoiding the gripping reality that customers walk away when they don’t get catered to in a timely fashion.
By choosing Spencer Technologies as your technology service provider, you get access to a wide range of solutions that help make your in-store shopping experience more seamless and personalized to provide a customer-centric ambiance.
Connect with us today to learn more about how our services could elevate your retail business to compete with the growth of online commerce. Spencer is with you from wall-to-wall, every step of the way.
