The Covid-19 pandemic revealed a lot of challenges within the US retail industry. Strategies were tested, and the industry will look much different than when we entered this crisis. The priority to provide a simple, frictionless customer experience is imperative moving forward to re-establish control and thrive after the recent retail recession.

It also gave rise to new customer journeys such as self-checkout and curbside pickup and returns, emerging as more critical than ever for retailers to continue to facilitate. Customers will no longer tolerate sub-par digital shopping experiences like they may have before the crisis. If your business isn’t the most convenient, lacks the best selection, maintains high prices and doesn’t deliver great services, it’s going to be difficult to survive.

Spencer equips retailers with the tools necessary to prepare them for the success that post-Covid will require:

  1. Run an inventory assessment: Analyzing and reacting to current inventory ratios can help your business improve its performance, cash flow and profitability. Real-time allocation of available inventory will ensure that inventory is sent to the locations that need it most now, vs. pre-allocation adjustments made during the pandemic.
  2. Continue to prioritize shopper and associate safety: Forbes’ recent survey reported, 60% of survey respondents prefer self-checkout over cashier-assisted checkout, if given the option. Design and deploy a self-service option that supports your current technology and continued store operation processes for a safer and more seamless customer experience.
  3. Proactively monitor your IT assets: Invest in tools that let you remotely monitor the timeliness and quality of execution in your stores. Spencer RDS provides real-time information right to your phone about all your deployed IT helping you make crucial decisions and react quickly.

Bring consistency front-to-back to your business with Spencer as a solutions partner.

  • Take control of inventory operations and reassess for customer demands
  • Provide customers with quick conversion by safely streamlining the checkout process
  • Give your team confidence and visibility to know that your stores are always working properly

Give your company the edge it needs with Spencer Technologies and set your team up for success post-pandemic. Contact us at Spencer Technologies today to get started!