Your retail associates depend on advanced mobile technology to perform tasks. Associates need to meet higher demands to maintain faster and more efficient operations. Implementing effective communication and reliable technology solutions can help improve the shopping experience and increase overall customer satisfaction. Studies show that 73% of shoppers expect retailers to use the latest technology and find that 70% of the workforce would be more productive with effective communication solutions in the workplace. Without effective communication or the right mobility solutions, stores could lose a competitive edge. Stores that aren’t properly up-to-date with the right technology and communication could face lost productivity, slow customer support, and the inability to meet or recognize customer demands.

Fortunately, implementing mobile-driven workstations and connecting your workplace allows you to get more value out of your mobile devices and streamline communication in your store. Mobile-driven workstations eliminate the need to purchase desktop computers without losing desktop computer functionality.

Integrating mobile-driven workstations and streamlining communication in your store can help your retail associates efficiently complete tasks and meet customer demands faster. Get more value out of your mobile devices and elevate customer service with Zebra’s Workforce Connect and Workstation Connect. Faster retail operations and efficient store communication are made possible with…

  1. Improved training time – Employee training videos and self-paced training courses are much more effective on a large screen. Store associates can simply dock their mobile computers to use Workstation Connect to participate in training courses. Headphone support ensures customers and co-workers who may be in the vicinity are not disturbed.
  2. Streamlined sales through assisted selling – More complex sales often require customization or professional services. Workstation Connect allows associates to dock mobile computers to use a large screen and provide further assistance to the customer during the sales process. The list of materials for the bid can be created easily by scanning on-screen barcodes or assessing a catalog to locate part numbers and prices.
  3. Simplified store management – Traditionally, store managers use a mobile computer on the floor and a laptop in the backroom. Implementing Workstation Connect allows store managers to do it all with their mobile computers. Inventory, pricing, and point of sale line of business applications can now be accessed on a large screen via their mobile computer. While store managers have one less device to use, there is no loss in functionality since Workstation Connect accomplishes more with less.
  4. Enhanced real-time visibility – Locating experts in real-time with Workforce Connect helps implement efficient customer service to your customers. You can also implement self-help kiosks that send message alerts to nearby associates if a customer needs assistance. When your associates are more aware of which customers need assistance, the shopping experience is maximized.

Expanding the value of your mobile computers and improving communication can help redefine the customer experience. Contact us at Spencer Technologies for intelligent automation solutions that enhance retail efficiency.