Higher expectations for faster, more accurate orders force stores to have a seamless return process that also meets customer demands. An easy return is one of the things that customers are demanding before making a purchase. Studies show that over two-thirds of shoppers consider ease of returns before completing a purchase. Additionally, studies estimate that the cost to process a return has shot up 59% from last year, meaning that returns could cost more even when shoppers want an easier process. That’s why it’s time to start building a seamless reverse logistics process fit for retail demands. Without seamless returns, more customers could turn away from your business and high costs can drain expenses.

One of the ways to combat this is with RFID. Asset tracking technology like RFID can track assets and returns to create a seamless reverse logistics process. This can help minimize the impacts of high return costs while delivering quicker service in your store.

Build an efficient return process fit for your store.

Building a more efficient reverse logistics process starts with finding an RFID solution that can speed up workflows and connect your store’s associates. Spencer Technologies can help your store meet the high demands for returns with these steps:

  1. Elevated data capture and faster workflows – Improving data capture accuracy can make your return process smoother and more flexible for demands. This starts with having RFID technology solutions that enhance data capture and deliver rugged durability. Equipping your store associates with advanced data capture and scanning capabilities boosts efficiency but it also lets them electronically collect and upload data in real-time. This helps build a seamless reverse logistics process because your associates can quickly scan important data to manage your inventory. Spencer’s solutions are also now purpose-built for challenging environments and are more scalable to prepare for demands.
  2. Connect your store for streamlined communication – Elevated data capture helps install real-time visibility so your workers can make informed decisions. Pairing this benefit with dependable connectivity can ensure that your workers effectively respond to each other and demands faster. Streamlined communication comes from the right RFID tracking solutions to help keep your team connected so they can address and solve problems when demands are high.
  3. Protect data capture and streamlined communication with experienced support – Advanced data capture and dependable connectivity give your store real-time visibility that helps adapt to demands. Spencer helps protect these assets with a dependable tech support team that specializes in effective support to keep your devices and network constantly running.

Seamless returns keep your customers happy and operations smooth. Contact us at Spencer Technologies to see how you can optimize reverse logistics.