Without proper inventory tracking and data recording, buy-online-returns-in-store (BORIS) transactions impact the profits of businesses. Lacking an effective return process creates unexpected additional costs because businesses have to find more physical space to store returns in their shops and use store staff to process returns. It is also difficult to integrate systems quickly enough to meet current high return rates while offering free services. Returns from e-commerce are believed to be in the range of 20 to 30% instead of typical in-store returns which land between 8 to 10% of sales. Additionally, 67% of online customers expect free returns, and while shoppers return only 10% of what they buy in stores, they send back up to 50% of what they buy online. These higher rates of returns and the expectations of free returns can be detrimental to your store, with over half of retailers saying that dealing with returns has a negative impact on the day-to-day running of their business. Despite these issues, a small reduction in the rates of returns and the additional costs can directly improve profitability.

Limiting the effects of these issues comes from investing in smart solutions that can enhance your inventory and order fulfillment to optimize your return process. Intelligent technology makes this reduction in return rates and additional costs possible, which will in turn lead to a more efficient return process. Reliable technology can boost your return process with…

  • Real-time asset visibility because once products are returned, scanners and mobile computers can pull up asset information to assess a product’s suitability for resale before it is restocked.
  • Reduced storage costs from reduced stocking errors. Real-time visibility ensures accurate inventories. This in turn reduces the errors in your inventory so you don’t spend unnecessary money on storage capacity.
  • Improved customer satisfaction – Simplifying your return process will make your customers happier.

Intelligent technology can prepare your business for higher customer expectations and return rates. Prevent these challenges from overwhelming your enterprise with intelligent solutions from Spencer and Zebra. Choose reliable technology that provides your store with…

  1. Quicker order processing to expand digitized performance in and out of the fulfillment process, Zebra’s rugged TC52 tablets have effectively helped in managing incoming orders and allocating them into correct time slots to reduce delays.
  2. Faster and more accurate cycle counting with intelligent Zebra mobile scanners like Zebra’s DS8100 series handheld imagers. The DS8100 can instantly capture and parse GS1 label barcode data on items, enabling your employees to easily capture asset information to accurately manage returns and speed up inventory counts.
  3. Connect your store with real-time data accessibility. With Zebra’s mobile computers, associates can streamline product orders and be prepared for returns with the help of one mobile device. Ensuring that the assembly and delivery of products is accurate, efficient, and safe reduces the likelihood that the products will be returned.

Enhance your return process with Zebra’s tablets, scanners, and mobile computers. Contact us today to redefine your order fulfillment processes.