Studies show that 96% of your customers will leave a business if they experience bad service. As supply chains grow more dynamic in nature, with multiple steps before reaching the end-customer, new challenges can negatively impact customer service. For example, last mile delays, missed ETAs, and complicated returns have been known to drive shoppers to choose more seamless purchase experiences. Customer satisfaction will drop if your response times aren’t fast, and therefore your sales will start to diminish. A solution to this is to integrate a field service solution that manages your inventory, tracks vehicles, schedules deliveries and more.

To resolve these issues, Spencer has partnered with key tech players such as Zebra Technologies and IFS to enhance customer service, expand services to add business value, and implement reverse logistics and repair. With IFS, you can increase customer satisfaction and reduce your costs to boost sales with:

  • Streamlined communication in supply chain operations
  • Enhanced customer service
  • Faster invoicing
  • Increased productivity enabled through one platform

Spencer Technologies offers a solution that conquers customer satisfaction so you can deliver an end-to-end solution that improves business efficiency, ensures fast response times, and optimizes performance. Combine IFS applications with Zebra’s rugged tablets to get the most out of your field solutions.

  1. Protection from the most extreme elements – Zebra’s devices are built to combat sweltering heat, frigid cold and inclement weather to ensure frontline workers can work efficiently in any environment. The tablets are also waterproof, dustproof, and drop proof and even able to withstand drops from up to 6 feet
  2. Simplify visibility in bright environments – Increase the information display through an easy to screen when workers are outdoors in bright sunlight.
  3. Redefine performance – Extended-life batteries allow your team to use Zebra rugged tablets for up to 27 hours without needing to recharge.
  4. Real-time connectivity – Access critical data from remote locations and areas with low reception by utilizing Zebra tablets industry-leading wireless and GNSS capabilities
  5. Versatile functionality – Extend capabilities and lower your total cost of ownership with accessories that include docking solutions, batteries, chargers, keyboards and more

Get the most out of your field service solutions with IFS and Zebra Technologies. See how Zebra secures continuous visibility in the most complex circumstances in our brochure.

Create a customer service solution that responds quickly and improves your company’s efficiency. Contact us at Spencer Technologies today for a free assessment on your field service solutions.