Retail associates face increasing pressure to deliver optimal customer service. When speed is critical, workers need efficient and unified operations. Studies show that nearly 70% of the workforce would be more productive with effective communication in the workplace. Without effective communication in your store, retailers face slow customer support, inefficient task management, and lost revenue. Additionally, without effective communication, retail associates are more likely to feel unmotivated. This is because a connected workplace ensures that employees’ voices are heard, which in turn makes them feel like they matter. In fact, workers are 4.6 times more motivated to produce quality work if they feel their voice matters.

Empowering retail associates with streamlined communication gives them access to free-flowing information and more opportunities for critical thinking. Shift their work from regular tasks to high-value interactions, and elevate customer service, with Zebra’s Workforce Connect and Workstation Connect. Enhance the shopping experience and increase associate collaboration with…

  1. Faster curbside pickup – Customers send a text that notifies associates when they’ve arrived. Instant notifications bring real-time visibility to your storefront so store associates can fulfill orders faster. This brings boosted retail efficiency and increased customer satisfaction to your business.
  2. Streamlined customer service with real-time visibility – Implementing Workforce Connect and Workstation Connect helps associates answer customers by locating an expert in real-time. Locating experts in real-time delivers a higher and more valuable level of customer service to your customers. You can also implement self-help kiosks that send message alerts to nearby associates if a customer needs assistance. Locating experts and associates in real-time and sending message alerts to your associates creates faster and more efficient service to boost the customer experience.
  3. Faster in-store connections to coworkers – Build a more efficient workforce communication between coworkers with chat one-to-one or one-to-many, by department or location. Workforce Connect also connects all store associates for daily announcements, store specials, or urgent information. Maintaining effective communication throughout your workforce ensures accurate visibility and that your store associates’ voices are heard. Accurate visibility boosts customer satisfaction and listening to your store associates improves worker satisfaction.
  4. Increased worker safety and reduce theft – Instantly place emergency calls, send duress alerts, and locate associates with GPS tracking. Additionally, you can choose to integrate Workforce and Workstation Connect with external anti-theft systems to alert employees to potential theft. Increasing worker safety and reducing theft in your business helps provide security and peace of mind to strengthen associate collaboration.
  5. Improved task management – Boost productivity and task management by assigning tasks and tracking individuals or groups. Ensure higher visibility by using voice commands to mark a task as in progress or complete.

Integrating effective communication into your business helps improve the shopping experience and boost associate collaboration. Contact us at Spencer Technologies for intelligent automation solutions that enhance retail productivity.